Refund policy

Return window and eligibility

Contact [email protected] within 30 calendar days after delivery to request a return or replacement. We accept eligible returns for defective, damaged, or incorrect items and for change of mind or dissatisfaction. Change-of-mind returns must be unused, unopened, and in their original packaging. That condition does not apply to defective, damaged, or incorrect items.

How to request a return

  1. Email [email protected] with your order number, the item you are contacting us about, and the reason for your request. For a defective, damaged, or incorrect item, attach photos showing the issue when it is safe and possible to take them. If photos are unavailable, describe the issue and we will review your request.
  2. Wait for our reply before mailing anything. If approved, we will provide return-by-mail instructions and the appropriate U.S. return address, or let you know if the issue can be resolved without a return.
  3. Follow the return instructions in our reply. If a cleaning product is leaking or appears unsafe to ship, contact us for instructions before handling or mailing it.

Return shipping and remedies

  • Defective, damaged, or incorrect items. HomeSani covers required return shipping. If we require a return, we will provide a prepaid label or arrange another return method at our expense. Once your request is approved, we will issue a full refund for the affected item or send a replacement at no additional cost. If the entire order is refunded for a defect, damage, or an error on our part, we will also refund the original shipping charge.
  • Change of mind or dissatisfaction. The customer pays for return shipping. Original shipping charges are excluded from the refund unless applicable law requires otherwise. For an eligible request, we can issue a refund or arrange a replacement if available. We charge no restocking fee.

Refund timing

If a return is required, we will review the returned item before issuing the refund. Approved refunds are issued to the original payment method and include the amount paid for the refunded items and any applicable sales tax on those items. Once issued, a refund may take up to 10 business days to appear, depending on your payment provider.

This policy preserves any rights or remedies available under applicable law.